Arceus-Tech · Mainz, GermanyCloud Solution ProviderArceus-Tech · Indirect Reseller
info@arceus-tech.comSupport 7 days a week
FAQ

Frequently asked questions

Products, quotes, payment and delivery.

FAQ

Your questions.
Our answers.

How can I request a quote?

Choose a product and select “Request a quote”. The product is preselected in the enquiry form. The form prepares an email that you then send through your email application.

What is the minimum quantity for a business quote?

B2B software volume enquiries start at 10 licences, subject to availability. Hardware and cloud are reviewed against your requirements. Individual licences can be requested from the relevant product pages.

Will I receive an invoice?

Yes, for every order. Tax details follow the transaction and legal requirements. Reverse charge applies only to eligible cross-border business transactions after review.

How do payment and delivery work?

Payment is in advance. We process the order after payment is received. The quote sets out the licence type, delivery method and timing. There is no purchase on account with deferred payment.

Can I also buy online directly?

Yes, selected software is available in our OfficeLicense24 store. The conditions shown on the product page and at checkout apply there.

Is Microsoft 365 Family a full subscription?

The Family code variant shown here is a full subscription for up to six people. A one-person invitation is a different offer and is not presented as a complete Family subscription.

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